Why isn’t cortana available on my windows 10 pc

Why isn’t Cortana in my region or language?
Currently, Cortana is only available in the following countries/regions: China, France, Germany, Italy, Spain, United Kingdom, and United States. Cortana is available in these languages: Chinese (Simplified), English (U.K.), English (U.S.), French, Italian, German, and Spanish.

To use Cortana, all these settings must be set to the same language:

  • Languages (this is your device language)
  • Speech language
  • Country or region

Set Cortana to hear you anytime you say “Hey Cortana.” Select the search box on the taskbar to open Cortana home. Then select Notebook Notebook icon > Settings  and turn on Let Cortana respond when you say “Hey Cortana.”

why isn’t cortana available on my windows 10 pc
why isn’t cortana available on my windows 10 pc

Setup

To use Cortana, all these settings have to be set to the same language:
Languages (this is your device language)
Speech language
Country or region
To confirm that your settings are correct or to make a change:
Open Settings. Select Time & language, then Region & language.
Check the Language (set as default) setting for your Windows display language. To get a new language, select Add a Language, then choose one from the list. It may take a few minutes for the language pack to load. If you remove a language, you can always add it back later.
Check the Country or region setting. Make sure that the country selected corresponds with the Windows Display language set in the Language setting.
Go back to Settings > Time & language > Speech and make sure that the Speech language setting is aligned with the previous settings. If the language you want isn’t available, follow the steps on the next tab to add it.
Sign out and then sign back in for the new settings to take effect.
Note: For mobile devices, make sure that you have the correct settings for Language, Region and Speech under Settings > Time & language.
Go to Language > Add language to add a new language.
Go to Speech > Add a language to add a new speech language.

Language packs

Not all options are available for all regions and languages. Some languages might require you to manually download a speech language pack.
Select the Start button, then select Settings > Time & language > Region & language.
Select the language, then Options.
Under Speech, select Download. It may take a minute or two for the speech pack to load.
Sign out and then sign back in for the new speech pack to be added to speech options.
Go back to Time & language, select your new language, then Set as Default.
On Settings > Time & language > Speech, make sure that the Speech language setting is aligned with the previous settings.
Sign out and then sign back in for the new settings to take effect.

Note: If you change your region, you might not be able to shop at Store, or use things you’ve purchased, like memberships and subscriptions, games, movies, TV, and music.

Update (8/5/15) – A fix was released as part of a Cumulative Update for Windows 10: August 5, 2015, for a problem Cortana was experiencing when installing language packs. If your settings are aligned as described above but you still can’t use Cortana, installing the latest Windows Updates might fix the problem.

9 thoughts on “Why isn’t cortana available on my windows 10 pc”

  1. Thanks guys, Cortana is NOT available in Canada – why the heck not?!

    It works in Spain, Italy, France and China – but NOT in Canada – a bit of an insult to your northern neighbours. I guess we’re just not big enough to rate consideration (not that I see it would be a difficult mod to undertake, considering the language, customs and similar culture).

    Get it together!

  2. why is cortana not in Canada yet you have iy in useless country like Spain .Your a bunch a useless company microsoft .will be selling this lap top and buying a Mac 100 times better than useless Microsoft.

  3. I’m one of those Canadian’s that can’t use Cortana in Canada. But
    I’m a old fart so I go down to Arizona Feb. and March to find heat. Can I use her there if so how do I do it .Thanks BIG MIKE

  4. All I had is problems since I bought this HP Notebook. The store would not take it back “Bugs Multisystems, Ltd.” is one of Israel’s leading stores. My first and last experience started with lazy salespeople, unfriendly who cared less about my needs.

    Unless this attitude changes I plan to file a claim with the Small Claims Court.

    Mordecai Melamed

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